At LOULOU COUTURE, we want you to love your purchase. If you are not completely satisfied, you may request a return within 30 days of delivery.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Return requests submitted outside this timeframe may not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@louloucouture.com. If your return is accepted, we’ll send you a confirmation, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Customers are responsible for (international) return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a tracked shipping service, as we are not responsible for lost return packages.
Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue promptly.
We currently do not offer direct exchanges. If you would like a different item or size, please return your original item and place a new order.
Order modifications for size, color, or shipping address are permitted within 1 hour of placement. Order cancellations are not allowed.
If you have any questions regarding returns or refunds, please contact us at: info@louloucouture.com