You can request a return within 30 days of receiving your order.

Items must be unworn, unwashed, with all tags attached and in the original packaging. Proof of purchase (such as your order confirmation) is required.

Email us atinfo@louloucouture.com within 30 days of delivery. Once your return is approved, we’ll send you the correct return address and instructions (UK or USA).

Yes, return shipping costs are the customer’s responsibility. Please ensure your parcel is securely packaged to avoid damage.

Please check your order as soon as it arrives. Emailinfo@louloucouture.com with a photo and description. We’ll sort it quickly with either a refund or a replacement – whichever you prefer.

We don’t offer direct exchanges. Simply return your item, and once your refund is processed, you can place a new order for the size or style you’d like.

Once we’ve received your return, your refund is usually processed within 5 working days.

📧info@louloucouture.com

🕐 Monday – Friday: 08:00 – 17:00 (BST/EST)
🕐 Weekends & Bank Holidays: 10:00 – 17:00 (BST/EST)

Orders placed before 5PM (Monday – Saturday) are processed and dispatched the same day.

Orders placed on Sundays will be dispatched the next working day.

Standard delivery takes 1–5 working days with trusted couriers such as Royal Mail and Evri. Please note that during peak periods (Christmas, Black Friday, New Year) delivery may take slightly longer.

Standard delivery usually takes 1–5 working days, depending on location. We ship with reliable couriers such as FedEx and UPS. Customs or local courier delays may affect delivery times.

No – delivery is free on all orders in both the UK and USA. No minimum spend, no hidden fees.

Yes, once your order has been dispatched you’ll receive a confirmation email with a tracking number. Please allow up to 24 hours for updates to appear in the courier’s system.

Yes, in some cases items may be shipped separately – but don’t worry, you’ll still receive tracking for each parcel.

📧info@louloucouture.com our customer care team will be happy to assist you.

We accept all major payment methods, including:

• Visa
• Mastercard
• Klarna (Buy Now, Pay Later)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Yes – with Klarna you can shop now and pay within 30 days. No fees, no interest, as long as the balance is paid on time.

Absolutely. All payments are SSL encrypted and processed securely for your protection.

Every product page includes adetailed size guidewith both UK number sizes (e.g. 6, 8, 10...) and letter sizes (S, M, L). You’ll also see what size the model is wearing, along with her height, to help you visualise the fit.

No worries – you can return it within 30 days for a refund.

Most of our items are true to size, but we always recommend checking the fit notes on the product page for specific guidance.

Many of our collections are limited pieces– once they’re gone, they may not return. To be the first to know about restocks, sign up for our newsletter or follow us on Instagram@LouLouCoutureStore.

We select our fabrics for comfort, quality and style – from buttery-soft stretch to breathable cottons and premium blends.

Email us at info@louloucouture.com. Please include your order number in the subject line for faster support.

We aim to reply within 48 hours (Mon–Fri). During peak periods (e.g. Christmas, Black Friday) replies may take a little longer — we’ll still get back to you as quickly as possible.

• UK (BST): Monday–Friday 08:00–17:00 | Weekends & Bank Holidays 10:00–17:00
  
• US (EST): Monday–Friday 09:00–17:00 | Weekends & Holidays 10:00–17:00

Currently, we provide support via email only to ensure clear, trackable assistance.

• Order number and full name
  
• The email address used at checkout
  
• A clear description of the issue
  
• Photos/videos (for fit, quality or damage claims)

• Product advice: sizing, fit, fabrics, availability
  
• Orders & payments: placing, updating or payment queries
  
• Delivery & tracking: parcel status (UK & USA)
  
• Returns & refunds: guidance through the return process

Please check your spam/junk folder and add info@louloucouture.com to your safe senders.

Email us within a reasonable time of delivery with photos and a short description. We’ll resolve it quickly with a refund or replacement (your choice), in line with our policies.