Orders may be modified within 1-hour of placement only.
After this window, orders enter fulfillment processing and cannot be changed, canceled, or rerouted.

Return requests must be submitted within 30 days of confirmed delivery.

Customers are responsible for all return shipping costs.

To start a return request, please contact our support team via email. Once we receive your request, we’ll guide you through the return process and provide all necessary instructions.

Orders are typically delivered within 3–7 business days after processing.

Yes. We offer free shipping within the United Kingdom.

A shipping confirmation email with tracking details is sent once your order has been dispatched.

Tracking may take 2–4 business days to become active in the courier system.

Yes. All payment information is encrypted using secure industry-standard technology and processed through certified payment providers.

Available payment methods are displayed at checkout and may vary depending on your location.

You can reach us at info@louloucouture.com or message us via Instagram or Facebook at @louloucouturestore.

We aim to respond within 24–48 hours. During busy periods, response times may vary slightly, but every message is handled carefully and in order received.

For faster assistance, please include your order number and a clear description of your inquiry.