CARDIGAN LIMONCELLO BEIGE | LouLou Couture

Standard Returns

You may return your item(s) within 14 days of purchase, provided they are in their original condition and packaging.

Sale Items

Products purchased during a sale or with a clearance discount are non-returnable.

Personalised Discounts

Items purchased using a personalised discount code are still eligible for return under our standard returns policy.

How to Return

To arrange a return, please email us at info@louloucouture.com. Returns must be sent to our return address in the Netherlands. Customers are responsible for the return shipping costs.

📦 PLEASE NOTE: Return shipping costs are paid by the customer.

The exact return address will be provided once your return request has been approved.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different size, colour, or style, you will need to return the original item and place a new order for the item you prefer.

To begin the return process, please refer to our Returns section for detailed instructions. Once your return has been processed and approved, you can place a new order for your desired item.

SSL Encryption

All personal and payment data is protected with SSL encryption, ensuring a safe and secure shopping experience.

Data Security

Your information is processed securely and confidentially — you can trust us to handle your data with care.

Payment Methods

Pay securely using your favourite methods, including:

Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay.

Our Commitment

At LouLou Couture, your privacy and security are our top priorities. We’re committed to providing a seamless and worry-free experience every time you shop with us.

Availability

We're here to help during the following hours (CET):

Business Days: 08:00 – 17:00

Weekends & Holidays: 10:00 – 17:00

How We Can Help

Whether you need support with product information, orders, deliveries, or returns – our team is ready to assist you.

Language Support

We offer support in fluent English, ensuring clear and helpful communication at all times.

Fast & Reliable

We aim to respond to all enquiries quickly and efficiently, no matter where you are in the UK.

Shipping with Insurance & Full Tracking

Your order is in safe hands. Every shipment from LouLou Couture includes insurance and full tracking, so you can shop with total peace of mind.

What You Can Expect:

• All parcels are insured, ensuring your order is protected throughout the entire journey.
  
• Once your order has been dispatched, you’ll receive a Track & Trace code so you can monitor your delivery every step of the way.
  
• From our hands to yours, your order is handled with care and delivered securely to your door.
  

With insured shipping and real-time tracking, you’ll always have visibility and confidence in your order’s journey.