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Free Shipping in the UK, NL and BE
Include Track and Trace
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14 Days Return
We have a 14-day return policy
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Secure Payment
Pay securely with the payment method you are used to on our website
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View allFrequently Asked Questions
Have questions in mind?
See our FAQs below!
Cancellation or Modification
Returns
Exchanges
Payments
Customer Service
Track and Trace
Modification
Modify Your Order
We understand that mistakes can happen. If you need to make any changes to your order, you can do so within 1 hour of placing it. After this window, your order will begin processing and can no longer be modified or cancelled.
To request a change, please contact our customer service team as soon as possible at info@louloucouture.com. We’ll do our best to accommodate your request within the available time frame.
Cancellation
Cancellation
If you wish to cancel your order, you can do so within 1 hour of placing it. After this time, your order will begin processing and can no longer be cancelled.
To cancel your order, please contact our customer service team as soon as possible at info@louloucouture.com. We’ll do our best to assist you within the available timeframe.
Returns
Standard Returns
You may return your item(s) within 14 days of purchase, provided they are in their original condition and packaging.
Sale Items
Products purchased during a sale or with a clearance discount are non-returnable.
Personalised Discounts
Items purchased using a personalised discount code are still eligible for return under our standard returns policy.
How to Return
To arrange a return, please email us at info@louloucouture.com. Returns must be sent to our return address in the Netherlands. Customers are responsible for the return shipping costs.
📦 PLEASE NOTE: Return shipping costs are paid by the customer.
The exact return address will be provided once your return request has been approved.
Exchange my order
Exchanges
We do not offer direct exchanges at this time.
If you would like a different size, colour, or style, you will need to return the original item and place a new order for the item you prefer.
To begin the return process, please refer to our Returns section for detailed instructions. Once your return has been processed and approved, you can place a new order for your desired item.
Payments
SSL Encryption
All personal and payment data is protected with SSL encryption, ensuring a safe and secure shopping experience.
Data Security
Your information is processed securely and confidentially — you can trust us to handle your data with care.
Payment Methods
Pay securely using your favourite methods, including:
Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay.
Our Commitment
At LouLou Couture, your privacy and security are our top priorities. We’re committed to providing a seamless and worry-free experience every time you shop with us.
Customer service
Availability
We're here to help during the following hours (CET):
Business Days: 08:00 – 17:00
Weekends & Holidays: 10:00 – 17:00
How We Can Help
Whether you need support with product information, orders, deliveries, or returns – our team is ready to assist you.
Language Support
We offer support in fluent English, ensuring clear and helpful communication at all times.
Fast & Reliable
We aim to respond to all enquiries quickly and efficiently, no matter where you are in the UK.
Track and trace information
Shipping with Insurance & Full Tracking
Your order is in safe hands. Every shipment from LouLou Couture includes insurance and full tracking, so you can shop with total peace of mind.
What You Can Expect:
- All parcels are insured, ensuring your order is protected throughout the entire journey.
- Once your order has been dispatched, you’ll receive a Track & Trace code so you can monitor your delivery every step of the way.
- From our hands to yours, your order is handled with care and delivered securely to your door.
With insured shipping and real-time tracking, you’ll always have visibility and confidence in your order’s journey.